Customer Service Representative

About The CompanyExcelitas Deutschland GmbH is part of Excelitas Technologies, a globally recognized leader in innovative photonic solutions. Our company is dedicated to designing and manufacturing high-precision optomechatronic components, assemblies, and systems that serve a wide range of industries including life sciences, advanced industrial applications, next-generation semiconductors, aerospace, and defense. With a strong focus on market-driven solutions, we aim to empower our customers and end-users with technological advantages that foster long-term success in their respective fields.

Our commitment to innovation is reflected in our development of sophisticated optical, sensor, detection, imaging, and specialized light source technologies that contribute to advancements in medical diagnostics, smartphone display technology, aerospace reliability, and new application domains.At our facility in Feldkirchen, we are also recognized as a center of excellence for high-precision mechanics, assembly of highly specialized modules, and diamond turning. Our mission is to enable breakthroughs through light, shaping the future of technology with our innovative solutions and dedicated team. We foster a collaborative environment that values diversity, creativity, and continuous improvement, ensuring that our employees are integral to our ongoing success and technological leadership.About The RoleWe are seeking a detail-oriented and proactive Sales Administration Specialist to join our team at Excelitas Deutschland GmbH.

In this role, you will be responsible for managing the administrative aspects of our sales operations, ensuring smooth coordination and communication across various departments. Your primary focus will be on processing national and international orders, coordinating delivery schedules with our production teams, and maintaining accurate documentation to support seamless order fulfillment. You will act as a key liaison between sales, production, logistics, and customer service, ensuring that customer expectations are met or exceeded through timely and accurate order processing.This position offers an excellent opportunity to work within a dynamic, innovative environment where your organizational and communication skills will directly contribute to customer satisfaction and operational efficiency.

You will be involved in preparing quotations, managing customer data, and supporting project-specific tasks, all while ensuring compliance with legal and corporate standards. The role requires a structured work approach, a customer-centric mindset, and the ability to collaborate effectively across departments and international boundaries.QualificationsSuccessfully completed commercial training or a degree in business administration, economics, or a related field.First professional experience in sales administration or a similar role within a manufacturing or technology environment is preferred.Experience participating in projects or managing sub-projects is advantageous.Strong customer service orientation with excellent communication skills.Outstanding organizational skills and a basic understanding of technical processes.Reliable, structured working style with high quality standards.Proficiency in MS Office applications and SAP ECC 6.0.Fluent in German and English, both written and spoken.ResponsibilitiesHandle the commercial processing of domestic and international orders, ensuring all transactions are accurately documented.Coordinate delivery schedules with the production department to guarantee timely delivery to customers.Prepare offers and quotations based on specifications provided by sales, product, or project managers.Collaborate closely with internal departments such as production planning, shipping, warehouse logistics, and sales to ensure smooth workflow.Ensure compliance with legal and regulatory requirements by preparing necessary documentation.Manage customer complaints, warranty claims, and repair orders efficiently and professionally.Maintain and update customer and order data within the ERP system to ensure accuracy and accessibility.Support the implementation of process improvements and participate in cross-functional projects.BenefitsAt Excelitas, we believe that our success is driven by our team. We offer a comprehensive benefits package designed to support our employees’ well-being, development, and work-life balance:Competitive salary aligned with industry standards and individual performance.Company pension scheme to secure your future.Bike leasing options promoting sustainable and healthy commuting.Inclusive workplace culture that values diversity and promotes mutual respect.Regular employee events, team-building activities, and exclusive discounts.Referral bonuses for recommending talented professionals to join our team.Award programs recognizing innovative ideas and contributions.Social responsibility initiatives and community engagement programs.Flexible working hours and opportunities for remote work to enhance work-life balance.Structured mentoring and professional development programs to foster growth and career advancement.Equal OpportunityExcelitas Deutschland GmbH is committed to creating a diverse and inclusive work environment.

We welcome applications from all qualified candidates regardless of gender, cultural or social background, age, religion, disability, or sexual orientation. We believe that a diverse workforce enhances our innovation and success, and we strive to provide equal opportunities for everyone to thrive and contribute to our shared goals. Join us and be part of a team that values your unique talents and perspectives.