Business Analyst

About The CompanyThe Markant Gruppe is a leading organization dedicated to transforming the retail and wholesale sectors through innovative digital solutions. With a strong focus on developing cutting-edge systems, the company aims to enhance operational efficiency and customer engagement across Europe. Known for its commitment to excellence and continuous innovation, Markant Gruppe leverages advanced technology to deliver seamless and integrated business processes.

Its expertise spans across various domains, including supply chain management, customer relationship management, and digital transformation, making it a trusted partner for businesses seeking to stay ahead in a competitive landscape.About The RoleAs a member of the CRM-Team at Markant Gruppe, you will play a pivotal role in shaping the future of our customer relationship management system based on Microsoft Dynamics 365. This position offers an exciting opportunity to contribute to the development and enhancement of our CRM platform, supporting a digital business model within the European trade sector. You will collaborate closely with cross-functional teams including marketing, sales, and customer service to optimize processes across different countries.

Your work will directly impact the customer experience by implementing modern, seamless CRM solutions that align with our strategic vision. The ideal candidate is passionate about technology, innovative in approach, and eager to drive digital transformation initiatives that deliver tangible value to our business and customers alike.QualificationsTo succeed in this role, candidates should possess a solid background in CRM systems, particularly Microsoft Dynamics 365. A bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.

Proven experience in CRM development, customization, and integration is essential. Strong understanding of business processes in marketing, sales, and service domains will be advantageous. Excellent analytical skills, problem-solving abilities, and a proactive mindset are required to navigate complex projects effectively.

Additionally, candidates should demonstrate strong communication skills, ability to work collaboratively in a multicultural environment, and a commitment to continuous learning and professional growth.ResponsibilitiesYour primary responsibilities will include analyzing business requirements and translating them into technical solutions within Microsoft Dynamics 365. You will be responsible for customizing and configuring the CRM platform to meet diverse operational needs across multiple countries. Collaborating with marketing, sales, and service teams, you will optimize workflows and automate processes to improve efficiency and user experience.

Participating in the design, testing, and deployment of new features and updates, you will ensure the CRM system remains aligned with the company’s strategic goals. Additionally, you will provide ongoing support, troubleshooting, and training to end-users, fostering adoption and maximizing system utilization. Staying informed about the latest trends and updates in CRM technology will be key to continuously enhancing the platform’s capabilities.BenefitsMarkant Gruppe offers a dynamic and inclusive work environment that fosters innovation and professional development.

Employees enjoy competitive compensation packages, comprehensive health benefits, and flexible working arrangements. The company invests in ongoing training and development programs to help team members expand their skills and advance their careers. Additionally, you will have the opportunity to work on impactful projects within a forward-thinking organization committed to digital excellence.

A collaborative culture, international exposure, and a focus on work-life balance are integral parts of the employee experience at Markant Gruppe.Equal OpportunityMarkant Gruppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic.

We believe that a diverse workforce fosters innovation and drives our success, and we are dedicated to providing equal employment opportunities to all qualified candidates.