Customer Care Representative (m/f/d)

Job DescriptionAt Healy, you're not just an employee—you're a co-creator.We're growing, we're shaping, we're changing—and you can be a part of it! You can expect an innovative and diverse work environment that's constantly evolving. In finance, legal, marketing, or operations, you'll have the chance to make a real impact with your ideas and actively shape change.Want to make a difference in customer care?

Are you passionate about the world of customer support and want to master a variety of challenges in a dynamic team?Be more than just an employee—become a co-creator: as a Customer Care Representative (m/f/d)Where? At our location in MainzYOUR MISSIONHandle customer inquiries via ticket, live chat and phone Explain products, services, and features clearlyGuide customers in using products correctlyProvide troubleshooting and basic technical supportGuide customers in using our business systems and toolsEscalate complex issues to specialized teams when neededRecord customer interactions in Desk, CRM and Sales IQ systems, prior knowledge is advantageousFollow and update internal processes, policies, and workflowsEnsure compliance with data protection and company guidelinesFollow service quality standards and scriptsMeet pre-defined KPI targetsYOUR PROFILESuccessfully completed training in the commercial sector or equivalentAt least 2 years of professional experience in customer care desirableExcellent communication skillsProblem-solving skillsEmpathy and patienceCustomer-oriented mindsetHands-on mentalityGood written and spoken German and English skillsVery good written and spoken Turkish skillsTHAT'S WHAT WE OFFER YOU!Working environment: Innovative office with state-of-the-art technology and ergonomic, height-adjustable desksFlexibility: The option of mobile working (40/60 rule) and flexible working hours (flexitime)Culture: Inspiring corporate culture with an international team, diversity, and flat hierarchies for the exchange of ideas and quick decisionsCatering: Free fresh fruit and non-alcoholic beverages (water dispenser, Fritz-Kola, etc.) and a wide selection of coffee options, canteen subsidyShopping benefits: Corporate benefit program with exclusive offers and discountsMobility: We offer you the opportunity to lease a JobRad bike through us and subsidize your Germany-wide JobticketHealth: We support your future by subsidizing 50% of your company pension plan. We also continue to pay your salary for 5 working days if your child is sick and you are unable to work.Continuous improvement: We are constantly working to further develop and optimize our benefits to make your everyday working life even more enjoyable and rewardingARE YOU READY TO BE PART OF OUR TEAM?Then join our team and help us shape the world of tomorrow.Send us your application with your earliest possible start date.

If you have any questions, please contact hr@healy.world – the recruiting team will guide you through the entire application process. We look forward to getting to know you!Apply for this jobAbout UsSince our founding in 2019, Healy World has grown into a global company. In over 50 countries - with locations in Germany, the USA, Singapore and more - we make frequency technology accessible for everyday life.Our goal: to help people live healthier and more conscious lives.

With our innovative wearable, we combine technology and well-being to promote balance and holistic health.