IT Support Analyst

About The CompanyThe Stepstone Group GmbH is a leading global organization dedicated to transforming the labour market by connecting jobseekers with suitable employment opportunities through innovative data, platforms, and technology. Our mission is to ensure that everyone finds the right job in a fair and equitable manner. With over 20 brands operating across more than 30 countries, we are committed to promoting fair and unbiased hiring practices.

Our diverse team of over 3,000 employees works tirelessly to reshape the future of work, making it more inclusive and accessible for all. Join us and be part of a dynamic environment where your contributions directly impact millions of jobseekers and employers worldwide.About The RoleWe are seeking a dedicated IT Support Analyst to join our Global Support Team within the Corporate IT department. This role is pivotal in providing comprehensive IT support across our worldwide offices, ensuring seamless technology operations and user satisfaction.

As part of our team, you will be responsible for addressing and resolving a wide range of technical issues, supporting the deployment of new technologies, and maintaining IT environments in regional offices. The position requires a proactive individual with excellent communication skills, proficiency in multiple platforms, and a willingness to travel regionally or internationally as needed. Your efforts will contribute to our mission of creating an efficient, reliable, and user-centric IT infrastructure that supports our global workforce.QualificationsThe ideal candidate will have proven experience as an IT Support Analyst with comprehensive technical skills across hardware, software, and network systems.

Strong communication skills in both German and English are essential for effective collaboration with international teams and end-users. Candidates should possess relevant certifications such as Microsoft Certifications or CompTIA Certifications, demonstrating their technical proficiency. An ITIL certification is also highly desirable, reflecting a solid understanding of IT service management best practices.

We value candidates who are proactive, adaptable, and eager to contribute to a global organization committed to excellence and innovation.ResponsibilitiesProvide first and second-line technical support through the IT Service Desk, ensuring all requests and issues are addressed promptly and in accordance with established SLAs and KPIs. Support will be delivered via multiple channels including portal, phone, and chat, across our global offices. Troubleshoot hardware, software, and basic network issues across various platforms such as Windows and Mac OS, as well as Office 365 and soft-phone systems.

Install, configure, and maintain standard hardware and software both onsite and remotely to ensure optimal performance. Collaborate closely with the Corporate IT Service Teams for escalations and third-line support, providing expert assistance when necessary. Participate actively in IT projects, particularly in deploying new technologies and upgrades, to enhance our IT infrastructure.

Maintain and support regional office environments, including conference room AV systems, and ensure the smooth operation of remote offices, which may involve regional or international travel. Your role will be instrumental in maintaining a robust IT environment that supports our global operations and strategic objectives.BenefitsAt The Stepstone Group GmbH, we believe in supporting our employees both professionally and personally. We offer 30 days of annual leave, plus an additional two days off during Christmas and New Year’s Eve, to promote work-life balance.

Our hybrid working model provides flexibility, allowing you to work remotely or from the office as needed. We also provide a comprehensive company pension scheme, 24/7 Employee Assistance Programme, and Life Assurance Cover to ensure your well-being and financial security. Employees can enjoy volunteering days, a job bike scheme, discounted parking or public transport tickets, and access to our in-house gym and barista.

Additionally, you are welcome to bring your dog to the office, fostering a friendly and inclusive workplace environment.Equal OpportunityWe are committed to fostering an inclusive and diverse workplace. Equal opportunities are at the core of our values, and we believe that diversity in backgrounds, perspectives, and experiences enhances our success as a global company. We actively encourage applications from individuals of all backgrounds, regardless of gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, or any other characteristic.

Our aim is to recruit, develop, and retain the best talent, ensuring a fair and supportive environment where everyone can thrive and contribute to our mission of reshaping the labour market for the better.